Service AI

Dispatch · Technician performance · Emergency intake · Weather intelligence — July 1, 2026

Heat Advisory — 108°F tomorrow

Routes Optimized

4.7 hrs drive time saved

Calls Reviewed

326

14 technicians · 8 zones

Emergency Dispatches

12 P1 · 18 P2 · 17 P3

Avg Satisfaction

4.9★

127 ratings today

Dispatcher Copilot — Live Routes

91 routes optimized today · 4.7 hrs drive time recovered

$184 fuel saved

Technician	Zone	Stops	Progress	Miles	Revenue	Eff%	Status	ETA Done
Torres, J.	Irvine / Newport	9	7/9	41	$7,820	96%	On Call 7	4:45 PM
Reyes, M.	Costa Mesa / CM	8	6/8	38	$6,940	92%	En Route	5:10 PM
Chen, L.	Lake Forest / MV	6	6/6	22	$4,880	91%	Complete	Done
Park, D.	Santa Ana / Tustin	7	7/7	29	$5,460	89%	Complete	Done
Santos, R.	Laguna / Dana Pt	7	5/7	33	$5,900	88%	On Call 5	5:20 PM
Patel, A.	Anaheim / Fullerton	8	5/8	44	$7,200	84%	On Call 5	5:30 PM
Williams, K.	Buena Park / Brea	9	4/9	51	$8,100	79%	On Call 4	6:00 PM
Kim, D.	Garden Grove / Westminster	8	3/8	47	$6,200	76%	On Call 3	6:30 PM

Total Stops: 62

Completed: 43

Total Revenue: $52,500

Avg Efficiency: 87%

Weather Forecast Intelligence

NWS Orange County · Demand forecasting

108°F

Thu Jul 2 forecast

⚠ Excessive Heat Warning — NWS

4-day heat event. Expected 54% surge in emergency no-cooling calls. 4 additional technicians auto-scheduled for 7 AM Thursday.

Wed Jul 1102°F

83calls

Thu Jul 2108°F

127calls

Fri Jul 3106°F

119calls

Sat Jul 4104°F

108calls

Sun Jul 599°F

94calls

Mon Jul 695°F

88calls

Tue Jul 791°F

82calls

AI Recommendations

Add 4 surge technicians for Thu–Sat

Pre-position R-410A at 3 warehouses

Send proactive maintenance SMS to 842 members

Extend dispatch hours to 9 PM Thu–Fri

Technician Performance Intelligence

326 calls reviewed · 4 coaching alerts triggered

Top performer today

Torres, J. — $284/hr

#	Technician	Calls	Rev/Hr	Revenue	Rating	Upsell%	Call Quality	Coaching
#1	Torres, J.	9	$284	$2,556	4.9★	68%	94/100	None
#2	Reyes, M.	8	$261	$2,088	4.8★	54%	88/100	None
#3	Park, D.	7	$248	$1,736	4.7★	49%	86/100	None
#4	Patel, A.	8	$219	$1,752	4.6★	31%	79/100	IAQ Upsell
#5	Chen, L.	6	$198	$1,188	4.5★	28%	74/100	Close Rate
#6	Williams, K.	9	$244	$2,196	4.4★	44%	82/100	None
#7	Santos, R.	7	$231	$1,617	4.7★	41%	85/100	None
#8	Kim, D.	8	$188	$1,504	4.3★	22%	69/100	Pricing Conf.

Emergency Call Queue

47 total today · 3 P1 active

2 unassigned

Nguyen, T.4821 Barranca Pkwy, Irvine

No A/C — 108°F indoors

Tech: Torres, J.Rcvd: 10:44 PMETA: Active

On Site

Kim, S.18 Shady Canyon, Irvine

Compressor failure — commercial

Tech: Reyes, M.Rcvd: 10:31 PMETA: 22 min

En Route

Delgado, R.2244 Newport Blvd, CM

No cooling — elderly resident

Tech: Park, D.Rcvd: 10:18 PMETA: 35 min

Dispatched

Williams, B.9901 Alton Pkwy, Irvine

Freon leak — chemical smell

Tech: Patel, A.Rcvd: 9:58 PMETA: Tomorrow 8AM

Assigned

Martinez, C.1122 Edinger Ave, Tustin

Blower motor failure

Tech: Chen, L.Rcvd: 9:44 PMETA: Tomorrow 10AM

Scheduled

Hernandez, G.55 Monarch Beach, Dana Pt

Thermostat unresponsive

Tech: UnassignedRcvd: 9:32 PMETA: TBD

Queued

Thompson, W.7700 Beach Blvd, Buena Park

AC not reaching setpoint

Tech: UnassignedRcvd: 9:18 PMETA: TBD

Queued

Avg response time: 18 minP1 SLA compliance: 94%